Privacy Policy

1. Introduction

TilikChat is operated by PT AMK Indonesia ("we", "us", "our"), a company registered in Indonesia. This Privacy Policy explains how we collect, use, store, and protect information when you use TilikChat (tilikchat.com), our RCS Business Messaging platform.

By accessing or using TilikChat, you agree to the practices described in this policy. This policy applies to all users including tenant administrators, staff users, operators, and end recipients of messages sent via our platform.

2. Information We Collect

2.1 Account Information

When you register for TilikChat, we collect: full name, business email address, company name, phone number, billing address, and payment information.

2.2 Messaging Data

To operate the platform, we process: message content you create and send, recipient phone numbers you upload, delivery status and read receipts returned by carriers, and inbound replies from recipients.

2.3 Usage Data

We automatically collect: IP addresses, browser type, pages visited, campaign analytics, and system logs for security and performance monitoring.

2.4 Contact Data You Upload

When you import contacts, we store phone numbers and any associated attributes you provide. You are responsible for ensuring you have lawful consent to message these contacts under applicable law including UU No. 27/2022 (PDP Law).

3. How We Use Your Information

• To provide, operate, and improve the TilikChat platform
• To process and deliver RCS messages via Telkomsel
• To generate delivery analytics and campaign reports
• To send billing invoices and service notifications
• To detect and prevent fraud, abuse, and security incidents
• To comply with applicable Indonesian law and regulatory obligations

4. Data Sharing and Third Parties

We share data with the following third parties only to the extent necessary to operate the platform:

• Telkomsel / Google RBM — Carrier and RCS infrastructure that delivers messages to end recipients.
• Payment processors — For billing and invoice processing, if any.

We do not sell your data or your contacts' data to any third party for advertising or marketing purposes.

5. Data Retention

We retain account data for the duration of your subscription plus 12 months after termination. Message logs are retained for 90 days by default. Billing records are retained for 7 years as required by Indonesian tax law. You may request deletion of your data by contacting us at privacy@tilikchat.com.

6. Data Security

We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS), access controls and role-based permissions, audit logging of all administrative actions, and regular security reviews. No system is 100% secure. In the event of a data breach affecting your personal data, we will notify you as required by UU No. 27/2022.

7. Your Rights (PDP Law)

Under Indonesia's Personal Data Protection Law (UU No. 27/2022), you have the right to:

• Access personal data we hold about you
• Correct inaccurate personal data
• Request deletion of your personal data
• Withdraw consent for data processing
• Object to certain data processing activities

To exercise these rights, contact us at privacy@tilikchat.com. We will respond within 14 business days.

8. Cookies

TilikChat uses session cookies required for authentication and platform operation. We do not use third-party advertising cookies. You can disable cookies in your browser settings, but this may affect platform functionality.

9. Children's Privacy

TilikChat is a B2B platform intended for business users only. We do not knowingly collect personal data from individuals under 18 years of age.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users by email at least 14 days before material changes take effect. Continued use of TilikChat after the effective date constitutes acceptance of the updated policy.

11. Contact

For privacy-related questions or requests: